Terms and conditions

TaacDelivery's general conditions of service.

Last updated: 2 September 2026

This page sets out the terms and conditions of service (the "General Conditions") that apply when you order products (the "Products") from the taacdelivery.it website, from the mobile applications and from the related services (each, the "Application").

Please read them carefully before placing any order. If you have questions you can contact us before ordering. If you disagree, even in part, with what is set out here, we recommend that you do not use the Service. For the full picture of the applicable rights you may refer to Italian Legislative Decree no. 206 of 6 September 2005 (the "Consumer Code").

1. Who we are

The site is operated by Galeppi Samuele, VAT no. 03927580138, with registered office at Via Santo Stefano 22, 23900 Lecco (LC), Italy (hereinafter "Taac"). You can contact us at info@taacdelivery.it, on +39 349 341 4287 or through the support function of the Application.

2. Purpose of the service

The Service connects users with partner restaurants (the "Partners"), gives access to their menus and allows their Products to be ordered. Taac markets the Products on behalf of the Partners and arranges their delivery.

3. Service availability

Taac offers its ordering and delivery service in the city of Lecco and in the following municipalities: Abbadia Lariana, Annone Brianza, Ballabio, Barzio, Bellagio, Bellano, Bosisio Parini, Calolziocorte, Casargo, Cassina, Cesana Brianza, Civate, Cortenova, Costa Masnaga, Crandola, Cremeno, Dervio, Dolzago, Ello, Erba, Eupilio, Galbiate, Garlate, Introbio, Lecco, Lierna, Malgrate, Mandello del Lario, Margno, Moggio, Molteno, Oggiono, Olginate, Oliveto Lario, Pagnona, Parlasco, Pasturo, Pescate, Premana, Primaluna, Pusiano, Sala al Barro, Suello, Taceno, Torre de' Busi, Valmadrera, Varenna, Vercurago.

Each Partner has its own delivery area, which may change at any time due to factors such as weather conditions or demand, so that orders arrive in the best possible condition. Operating hours also depend on the opening hours and availability of the Partners. If you try to order outside a Partner's delivery area or opening hours, or if the Service is unavailable for any other reason, you will receive a notice that the order has been cancelled.

4. Account

To place orders you must open an account and protect it with a password or another secure access method. If another person uses your credentials to access the account, you will be responsible for payment of all Products ordered and we cannot be held liable for any resulting loss.

You can close your account at any time from the account section of the site or by contacting us. We reserve the right to suspend the account if these General Conditions are not complied with.

5. Orders

To place an order you must reach the minimum order value set by Taac and by the Partner. Following an order, Taac sends you an email confirming receipt and acceptance of the order by the Partner (the "Confirmation Email"). The contract is concluded when you receive that confirmation.

You are responsible for payment of all Products ordered through your account and of the related delivery costs, even if the order was actually placed by someone else. We recommend you check that your email address, delivery address and phone number are correct: email is the only channel through which we communicate order information.

If you do not open the door or answer calls within 10 minutes of the delivery agent arriving at the stated address, Taac reserves the right to leave the delivery location and to charge you for the Product.

Allergens. All Products are subject to availability. Partners may use nuts or other allergens when preparing the Products. If you suffer from food allergies or intolerances, contact the Partner before ordering: Taac cannot guarantee the absence of allergens in Products sold by the Partners.

6. Delivery

When you place an order we tell you the expected delivery time: you must be available to receive it within a window of ten minutes before and ten minutes after that time.

Factors such as traffic and weather conditions may prevent us from delivering on time. If the order is more than 15 minutes late we will notify you promptly and work to deliver the Product as quickly as possible, unless the delay was caused by you (for example a wrong address or nobody being there to receive the delivery).

If you need to change the delivery location after ordering, we can only do so if you tell us before the Product has been handed to the rider. If the new address is further away, you will be charged the additional cost.

7. Sale of alcoholic drinks

Orders containing alcoholic drinks may be placed only by persons aged 18 or over, and alcoholic drinks may be sold and delivered only to persons aged 18 or over. By placing an order that includes alcoholic drinks you declare that you are 18 or over.

Taac applies the "Challenge 25" policy: proof of being 18 or over may be requested from anyone who does not appear to be at least 25. Taac reserves the right to refuse delivery of alcoholic drinks to anyone who cannot prove they are of age, and to persons who are, or appear to be, under the influence of alcohol or drugs.

8. Cancelling an order

You may cancel an order free of charge at any time before the Partner has started preparing the food (an "Order in preparation"). To do so, contact us immediately through the support function of the Application or by writing to info@taacdelivery.it.

If the Partner confirms that the order was not yet in preparation, we will refund the payment. If you cancel after the order has become an Order in preparation, you will be charged the full price of the Products and, if the rider has already been assigned, the delivery cost as well. Whether an order counts as "in preparation" is determined by Taac.

Taac and the Partner may cancel an order at any time by notifying you: in that case nothing will be charged to you and any payment already made will be refunded using the same method used for the order.

9. Prices and payment

Product prices are shown in the Service and include VAT. Delivery charges are added to them: they vary according to the distance between the Partner and the address you provide, and are shown clearly on the checkout page before purchase.

Prices may vary from one menu to another and may change at any time; changes do not apply to orders for which the Confirmation Email has already been sent, save for an obvious pricing error, of which we will inform you as soon as possible, leaving you free to cancel the order.

Payment may be made by credit or debit card, through the other methods made available by Taac, or in cash on delivery. When the order is confirmed the card is authorised and the amount due is held for payment.

All payments are made to Taac, which subsequently transfers them to the Partner concerned: Taac is authorised by the Partners to receive payments intended for them, and therefore paying Taac discharges your obligation towards the Partner.

10. Discount codes and offers

Taac and the Partners may make coupons, discounts or free items available. Codes must be entered correctly before submitting the order, otherwise they have no effect.

Promotional codes cannot be combined: only one may be used per order, and the Application automatically selects the applicable one. Registering more than once in order to obtain benefits you are not entitled to is prohibited. Taac reserves the right to cancel codes unilaterally in the event of fraudulent use — including redemption by someone other than the legitimate recipient, mass distribution of codes or their sale — and to seek from the user compensation for the amount of which it has been defrauded.

11. Liability

To the maximum extent permitted by law, Taac gives no warranty, express or implied, as to the content, availability or timeliness of the Service, the absence of errors or their correctability.

Taac and the Partners are not liable for direct, indirect, special or consequential damage or loss arising from the use of the Service or the inability to use it; where held liable, they are liable up to the amount paid by the user for the order in question.

The above does not apply to relations with consumer users and in no way limits the liability of Taac or of the Partners in cases where the law prohibits its exclusion, including wilful misconduct or gross negligence, death or personal injury caused by wilful misconduct, negligence or misrepresentation.

Taac is not liable for the quality of the Products: if you are not satisfied with what has been delivered and want a refund or compensation, you must contact the Partner directly, following its own complaints procedure. The rights granted to you by the Consumer Code remain unaffected.

12. Force majeure

Neither party is liable to the other for delay or failure to perform its obligations where this results from causes beyond its control, including but not limited to: natural disasters, measures of public authorities, war, floods, explosions or riots. Such events do not release the user from payment obligations, save where performance is impossible for reasons not attributable to them.

13. Complaints

Any complaint about the service may be sent to info@taacdelivery.it. As a consumer you may also use the European Online Dispute Resolution (ODR) platform provided by the European Commission.

14. Severability, entire agreement and changes

If any individual clause is unlawful or unenforceable, this does not affect the validity of the remaining clauses, which remain fully in force. These General Conditions constitute the entire agreement between the parties on the subject matter and supersede any previous understanding.

Taac may amend these General Conditions at any time by changing the text on this page. Amendments do not apply to orders for which the Confirmation Email has already been sent. We invite you to check this page periodically.

15. Conditions of use of the site and applications

15.1 Access

Access to the Site and the Service is granted on a temporary basis and Taac reserves the right to suspend or amend it without notice, without being liable for such unavailability. You must keep your access credentials and the activity carried out with your account confidential; if you believe they have been misused, inform us without delay at info@taacdelivery.it.

15.2 Permitted use

The Service may be used only for lawful purposes. It is not permitted to use the Site or the Service in breach of local, national or international laws or regulations, nor to transmit, knowingly receive, upload, download or reuse non-compliant material. It is not permitted to access the Site without being entitled to, to interfere with it, or to damage, even partially, the Site, the Service or the networks and equipment used to provide it.

15.3 Content standards

The content you publish (the "Contributions") must be truthful as to the facts reported, sincere as to the opinions expressed and compliant with Italian law. Contributions must not:

• be defamatory, obscene, offensive, provocative or likely to cause aversion, nor promote sexually explicit material, violence or discrimination on grounds of race, sex, religion, nationality, disability, sexual orientation or age;
• infringe copyright, database rights, trade marks or other intellectual property rights of third parties;
• be misleading, breach contractual or confidentiality obligations towards third parties, or promote unlawful activities;
• be threatening or abusive, invade another person's privacy or constitute harassment, distress or alarm;
• impersonate other people, misrepresent your identity or give the impression of coming from Taac when they do not;
• support or facilitate unlawful acts, including copyright infringement or the misuse of computer systems.

15.4 Suspension and termination

Failure to comply with the permitted use rules or the content standards is a material breach and may lead to temporary or permanent suspension of access, a warning, legal action with a claim for the costs incurred, and notification to the competent authorities. This list is not exhaustive.

15.5 Intellectual property

All intellectual property rights in the Site, the Service and the materials published in them — excluding users' Contributions — belong to Taac or are licensed to it, and are protected by national and international law. Copying, reproducing, republishing, distributing, transmitting or otherwise using such content is prohibited, except for personal, non-commercial use.

15.6 Reliability of information and updates

Comments and materials published in the Service do not constitute professional advice to be relied upon. Taac updates the Site regularly and may change its content at any time, without assuming any obligation to update; materials may therefore be out of date at any given moment.

15.7 User-uploaded content

Materials you upload to the platform are not considered confidential. Where they are protected by intellectual property rights, you grant Taac a free, perpetual and internationally valid licence to use, copy, modify, distribute and communicate them to third parties for purposes connected with Taac's business. Do not upload materials for which you do not hold the necessary rights.

16. Personal data

The processing of personal data collected through the Service is described in the Privacy Policy; the use of cookies and similar technologies in the Cookie Policy.

17. Governing law and jurisdiction

These General Conditions are governed by and construed in accordance with Italian law. For consumers resident in Italy, the mandatory consumer protection rules of the Consumer Code apply. For disputes with a consumer user, the court of the consumer's place of residence or elected domicile has jurisdiction; for any other dispute relating to use of the Services, the court of Lecco has jurisdiction.